Privacy Policy

Last updated: 23 January 2026

Who I am
I am Ailsa Parsons, trading as CreativeFlow Psychology, a sole-trader counselling/psychotherapy and psychology practice based in the UK.
Contact: ailsa@creativeflowpsychology.com
Location: New Mills, High Peak, UK

What this policy covers
This Privacy Policy explains what personal information I collect through this website and via direct communication, why I collect it, how it is stored, and your rights under the UK GDPR and the Data Protection Act 2018.

The data I collect
• Your name and contact details when you contact me via email or through an enquiry form.
• The content of your message so I can respond appropriately.
• Strictly‑necessary cookies required for basic website functioning — no analytics, tracking or advertising cookies are used.

Why I use your data (lawful bases)
• Responding to enquiries and requests.
• Record keeping for tax and business administration.
• Maintaining website functionality.

How long I keep your data

• Enquiries: up to 12 months.

• Financial/business records: up to 6 years.

• Therapy client notes: up to 7 years following final contact.

Sharing your data
Data may be processed by secure service providers who support my website and email. Data is not sold, shared for marketing, or transferred outside the UK.

Your rights
You may access, correct, delete, restrict, object to processing, or request data portability. Contact: ailsa@creativeflowpsychology.com.

Cookies
This site uses only essential cookies needed for security and basic website functions.